WorldHost Principles of Customer Service by People 1st
The WorldHost Principles of Customer Service course is a 1-day interactive course that is adaptable to multiple roles, sectors or industries. This course will comprehensively cover the essential principles of customer service for the hospitality, leisure, travel and tourism industries, as well as any other industry where customer service is key to business success.
This course is suitable for anyone who aims to deliver excellent customer service to the public and/or colleagues. Ideal for all levels of employment or if you are preparing for employment, this course will help you develop important transferrable skills. This course can also be used as a refresher for those already experienced in providing high quality customer service.
The course syllabus covers: –
– Identifying customer needs and managing expectations
– The importance of making a great first impression
– Applying customer service within your role and sector
– Communication skills to improve your customer interactions
– Leaving a lasting impression
– Planning for professional development
A WorldHost certificate will be awarded to participants on successful completion of the end of course Multiple-choice question paper.
The WorldHost by People 1st course. the gold standard in customer service training, is globally recognised.